chirag
1
Infos:
- Used Zammad version: 4.1.x
- Used Zammad installation type: (source, package, docker-compose, …)
- Operating system: Cent-OS
- Browser + version: Chrome - 97.0
Curranly in my system. When user create a ticket that time showing “New” and “Close” state.
So I want be add new state like “reopen” when users create a new ticket.
How to add new “Reopen” state when users create a new ticket.
Cedric
2
only via rails console
AFAIK, nothing in the webUI, something like that:
Ticket::State.create_or_update(
state_type_id: Ticket::StateType.find_by(name: 'new').id,
name: 'Reopen',
# next_state; Ticket::StateType.find_by(name: '...'),
ignore_escalation: false,
default_create: false,
default_follow_up: true
note: 'Just reopened ticket',
active: true,
created_by_id: 1,
updated_by_id: 1,
)
Please adapt to your needs.
Please, if you provide commands out of context, provide them completely.
Your command example is incomplete.
The whole parts can be found int he documentation:
https://docs.zammad.org/en/latest/admin/console/working-on-tickets.html#add-new-ticket-state
system
Closed
4
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