How i can reactivate an User / emailadress or delet it completly


  • Used Zammad version: 4.0.x
  • Used Zammad installation type: (package)
  • Operating system: Ubuntu 20.04.2 LTS
  • Browser + version: Firefox 88.0.1 (64-Bit)
  • I use LDAP
  • Database Postgre

Expected behavior:

  • I have delete an User in order to recreate it manuell. I expected that this is possible.

Actual behavior:

  • I get the error “Email address is already used for other user.”

How can i create or reactivate this user with this email adress?

Best thanks for your help.

Dirk Zerenner