Hi,
How i can put a solution to a ticket closed mail?
Where i can enter a solution to send it out to the customer?
Sending templates doesn’t work for me.
How i can put the solution into Ticket clsoed
Has anything changed since this ticket?
Hi @sas2402, sorry, I don’t get your issue at all. Please use the template and phrase your request in a good way that it’s understandable. Thanks 
I want the agent to fill out a decision on the application when the status changes to “closed”. And send this solution as a notification to the client.
How can I do that?
I tried adding a separate field, but it’s terrible.
Hi @sas2402, please have a look here: Core Workflows — Zammad documentation
With a core workflow, you can make fields mandatory.
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