I found a solution by myself.
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- Used Zammad version: 2.8
- Used Zammad installation source: (package)
- Operating system: Ubuntu 18.04
- Browser + version: IE 11
- How i can put a solution to a ticket closed mail?
Where i can enter a solution to send it out to the customer?
Nothing in any documentation.
For me is a ticket System that i can inform my customer with a solution.
- If i Close a ticket a mail send be out to the customer with the Information it is closed. I have created a Trigger for that. but where i can enter the solution and this entered Text should be send to customer?
Steps to reproduce the behavior:
Thanks for help