How does absence assistant work in multiple groups?

Technical assistance
1

I couldn’t find any information online, maybe you can help me.
I just found the absence assistant, which seems like a cool feature for me. I will be absent for a few days and have set an replacement in the options.
However I am currently active in 3 different support groups in Zammad and there is no replacement, who is also active in all 3 groups. I have set someone who is active in the most active of these groups, but this person will not/cannot receive information about my tickets in the other two groups. Correct?
So no one is managing my tickets in my absence in these groups? Is there a way to set different replacements in different groups? Or is there another way to manage this problem?

2

Excerpt out of user documentation:

Schedule absence periods in advance, and designate a substitute to handle your tickets while you’re gone.

Your substitute will receive all your ticket notifications during your absence, and have a custom overview created to help keep track of your tickets.
3

So basically: no
And the replacement does not receive ALL tickets, because he/she can’t, according to this notice: Security Release | Zammad 5.0.3 (in case someone else is wondering about this).

Thanks, will test a bit, how we deal with this in our team.

4

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