Hello ! I need your help about my problem so I want to change something in this message from notification mail in zammad but I did not find this message in trigger :
zammad Helpdesk Notification
Hello Lita ,
The ticket (TEST SUPP) was updated by “Nicole Braun (Zammad Foundation)”.
modifications:
Condition: new -> closed
I guess you’re talking about agent notifications.
Agent notifications (and system mails in general excluding trigger based and agent triggered answers to customers) can be found here: https://github.com/zammad/zammad/tree/develop/app/views/mailer
Please note that changes on these files are not update save.
This means that you’ll have to edit the affected files after every update.
@MrGeneration I apologize but I can say that I want to modify a few sentences on this message but I did not find this message then where I can find it to modify and also I do not understand
what the role of this file that you send me. thank you for response time 
I provided you the folder that contains the notification files for each dependend situation.
@MrGeneration so where I can add my message on this file I think it’s impossible! and I did not find a trigger of this message for I made the modification then what is the solution? is there another method to find this message and to change the model of this message exactly
This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.
