How can I created Topics, Departments and Country's

Infos:

sudo yum -y install zammad

  • Operating system: CentOS 7
  • Browser + version: Firefox

Expected behavior:

  • The option for create topics, departments and country

Actual behavior:

  • I can’t find the way to create topics and departments.

Steps to reproduce the behavior:

  • Check the configuration options.

Could you please describe your use case?
What exactly do you want to achieve?

Zammad is not a Forum-like software where you could create topic. If you mean topic==Ticket, then it depends on who you are in terms of for Zammad (Customer or Agent).

By default you have a big green “+” on the lower left side which allows you to create new tickets.

If you mean departments as in groups, you can find them in the Backend (Tool-Gear) in “Groups”.

As for countries I have no idea what you want to do here. Sorry.

The following documentation might help you: https://admin-docs.zammad.org/en/latest/

Hi Mr.Generation

My apologize if I not be clear. My question is:

  • List item
    Where I can create topics means: That customer can select a list of topics for create the ticket, like example:
    Printer Error
    Networking.

For country I mean: If I have customers in USA, Mexico, Canada, How I can from which country the ticket was open.

Thanks for your help.

This is exactly what custom objects do ( https://admin-docs.zammad.org/en/latest/system-objects.html ).
For your list item, you want to create a ticket object.

The second one: No, Zammad has no way on determining on where the ticket came from (as in “country”). What you can do is to create a user object “country” which you or your user needs to prefill.

No automatisation in that case through.

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.