sudo yum -y install zammad
- Operating system: CentOS 7
- Browser + version: Firefox
- The option for create topics, departments and country
- I can’t find the way to create topics and departments.
Steps to reproduce the behavior:
- Check the configuration options.
Could you please describe your use case?
What exactly do you want to achieve?
Zammad is not a Forum-like software where you could create topic. If you mean topic==Ticket, then it depends on who you are in terms of for Zammad (Customer or Agent).
By default you have a big green “+” on the lower left side which allows you to create new tickets.
If you mean departments as in groups, you can find them in the Backend (Tool-Gear) in “Groups”.
As for countries I have no idea what you want to do here. Sorry.
The following documentation might help you: https://admin-docs.zammad.org/en/latest/
My apologize if I not be clear. My question is:
- List item
Where I can create topics means: That customer can select a list of topics for create the ticket, like example:
For country I mean: If I have customers in USA, Mexico, Canada, How I can from which country the ticket was open.
Thanks for your help.
This is exactly what custom objects do ( https://admin-docs.zammad.org/en/latest/system-objects.html ).
For your list item, you want to create a ticket object.
The second one: No, Zammad has no way on determining on where the ticket came from (as in “country”). What you can do is to create a user object “country” which you or your user needs to prefill.
No automatisation in that case through.
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