How can I created Topics, Departments and Country's


#1

Infos:

sudo yum -y install zammad

  • Operating system: CentOS 7
  • Browser + version: Firefox

Expected behavior:

  • The option for create topics, departments and country

Actual behavior:

  • I can’t find the way to create topics and departments.

Steps to reproduce the behavior:

  • Check the configuration options.

#2

Could you please describe your use case?
What exactly do you want to achieve?

Zammad is not a Forum-like software where you could create topic. If you mean topic==Ticket, then it depends on who you are in terms of for Zammad (Customer or Agent).

By default you have a big green “+” on the lower left side which allows you to create new tickets.

If you mean departments as in groups, you can find them in the Backend (Tool-Gear) in “Groups”.

As for countries I have no idea what you want to do here. Sorry.

The following documentation might help you: https://admin-docs.zammad.org/en/latest/


#3

Hi Mr.Generation

My apologize if I not be clear. My question is:

  • List item
    Where I can create topics means: That customer can select a list of topics for create the ticket, like example:
    Printer Error
    Networking.

For country I mean: If I have customers in USA, Mexico, Canada, How I can from which country the ticket was open.

Thanks for your help.


#4

This is exactly what custom objects do ( https://admin-docs.zammad.org/en/latest/system-objects.html ).
For your list item, you want to create a ticket object.

The second one: No, Zammad has no way on determining on where the ticket came from (as in “country”). What you can do is to create a user object “country” which you or your user needs to prefill.

No automatisation in that case through.