- Used Zammad version: 4.0.x
- Used Zammad installation type: SaaS
- Operating system: Cloud based
- Browser + version: Firefox 88.0.1 (64-Bit)
I wanted to add a new ticket state as described in Working with ticket information — Zammad documentation.
I’am using the Zammad hosted version and have no direct access to the underlying operating system.
So my main question is: How can I start the rails console on a Zammad hosted environment?
If it is not possible the next question is: How can I add a new pending state to Zammad in a Zammad hosted environment?
Thanks in advance for your help.
With best regards