Infos:
- Used Zammad version: 3.4.x
- Used Zammad installation source: apt
- Operating system: debian
- Browser + version: python
For information enrichment on new created tickets, i need to add some information to custom fields wich have to be automatically looked up externally.
Writing information to zammad via API works. I just need an EventStream/Websocket client for python to be able to instantly react to new tickets.
I currently fail to authenticate against the websocket by using a zammad_session* cookie, obtained in a previous requests.Session(), successfully logged in via token.
{"event":"login","session_id":"$cookievalue"}
I really want to avoid polling the server, because the rate has to be quiet high to achive the enhancement before an agent manages to grab the ticket.