Highlight out of office users in Ticket Owner drop down

Hi,

I did not find this as a feature request yet in search, so here it is.

Would it be possible to somehow “highlight” or at least mark Agents differently that are out of office if you try to select them from the Owners drop down?

That way an Agent that is distributing the tickets can easily see if it is reasonable to assign a ticket to that Agent or not.

1 Like