# Help with Email Trigger

**URL:** https://community.zammad.org/t/help-with-email-trigger/9169
**Category:** Technical assistance
**Created:** [May 6, 2022, 7:42am UTC](https://community.zammad.org/t/help-with-email-trigger/9169 "2022-05-06T07:42:53Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![kayabutter](https://community.zammad.org/letter_avatar_proxy/v4/letter/k/bbce88/32.png) [@kayabutter](https://community.zammad.org/u/kayabutter)
#### Post date: [May 6, 2022, 7:42am UTC](https://community.zammad.org/t/help-with-email-trigger/9169/1 "2022-05-06T07:42:53Z")

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Hello!

I have a problem with using the triggers to send an email. Here is my trigger configuration:

 ![Zammad_Image](https://community.zammad.org/uploads/default/original/2X/4/4d0a0be184d995dfe7aba9bffa377edec9da3137.png)

When I create a ticket, a new tag “Test Tag” is created, but there is no email sent to the customer.

I have also already set up an outbound email, but did not set up an inbound email. I’m receiving system notification for ticket updates, but I can’t seem to get the trigger to send an email to the customer when I create a new ticket.

Do I need to set up an inbound email for the trigger to work? If not, what is the cause of this problem?

 ![image](https://community.zammad.org/uploads/default/original/2X/9/9cf5d94fc9a40697f1de2f879e55b50eca565dbb.png)  
These are email channel settings.

Thank you very much for the assistance!

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### Author: ![Stubenhocker](https://community.zammad.org/user_avatar/community.zammad.org/stubenhocker/32/3944_2.png) [@Stubenhocker](https://community.zammad.org/u/Stubenhocker)
#### Post date: [May 6, 2022, 10:29am UTC](https://community.zammad.org/t/help-with-email-trigger/9169/2 "2022-05-06T10:29:14Z")

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Hi!

It looks like you’ve only have email notifications set up. You need to add a separate email channel in the top section “email accounts” of your second screenshot to be able to send and receive emails.

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### Author: ![awedor](https://community.zammad.org/letter_avatar_proxy/v4/letter/a/7c8e57/32.png) [@awedor](https://community.zammad.org/u/awedor)
#### Post date: [May 6, 2022, 11:12am UTC](https://community.zammad.org/t/help-with-email-trigger/9169/3 "2022-05-06T11:12:39Z")

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Just as an additional explanation for op: notifications are e-mails that are sent to agents automatically from Zammad. Everything going to the customer or mails sent through triggers need a configured e-mail channel. If you don’t want to use an inbox there is [a trick to configure the e-mail channel](https://admin-docs.zammad.org/en/latest/channels/email/advanced/sendmail.html) with only an outgoing server, but you still need to configure it to be able to send mails.

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### Author: ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)
#### Post date: [September 3, 2022, 11:13am UTC](https://community.zammad.org/t/help-with-email-trigger/9169/4 "2022-09-03T11:13:35Z")

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