Is my trigger correct for send notify to customer when they sent a request out of business hours?
We receive requests by e-mail (DL with Agents and zammad@mydomain.com). When sent e-mail to zammad@mydomain.com works the notify when i sent to support@mydomain.com (DL to zammad) dosen’t work.
Ensure to send from a customer mail address and not a system or agent address. I guess that’s the issue here. The condition responsible for that behaviour is “Sender”.
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