Hello, I'm having issues on install Zammad on Ubunto 20.4 with Plesk Obsidian 18.0.39


  • Used Zammad version: Not yet installed
  • Used Zammad installation type: (package)
  • Operating system: Ubuntu 20.4
  • Browser + version: Firefox 94.0.1

Hi to all, I’m new but I read with attention the Asking for help on community topic. I’m sorry to see you are so busy but I can imagine, Zammad seems amazing.

I’m not into business, I have a personal server and personal websites and I wanna implement Zammad.
I use Plesk Obsidian 18.0.39 since some days.

With method will be more easy? Docker or Install from package?
I tried the second one without success.

I saw some other topics here where users ask how install on Plesk but unfortunately never helped me.
If I will post maybe a GIF here of the process can you maybe help me to understand what I do wrong when I try to install from package?

The end of the story is that I’m unable to open Zammad in browser.
But for now the question is: With method will be more easy? Docker or Install from package?

Seems it’s hard or I’m unable to setup Zammad to work. I’m very sad :frowning:
My only hope is to try to see if something that can arrive from here can help me to fix.

I’m unable to understand where site enabled folder are.
Seems to much hard, complicated maybe for me :frowning:

Sorry GIF is not available right now. Hosting problems.

Why are you using Plesk? Zammad is available as a package. You are adding a layer of complexity for no reason.


Because in one server I don’t have only Zammad but many other applications.
I have just one server not many so I need a Control Panel.

Hey @ocisp0087 ,

I don’t want to sound harsh but from what you’re asking about docker probably would be “a bit too much” for you - I’d recommend using the package.

Can’t really help you with Plesk, sorry.

I’d furthermore recommend using a hosted instance instead of hosting it yourself but that’s probably no option since you’re using it as a personal server.

Can’t really see what you did wrong with the provided information but you most certainly didn’t follow the docs. The absolute paths to the site-enabled folders are written down there. Please read the docs carefully and follow those steps and you should be fine:


If you did follow the docs thoroughly and still ran into trouble, please provide more information. Error messages, logs, whatever helps to track down the problem.


Following the documentation, especially in terms of webserver configuration may not work as expected.
Plesk does manage these things for you, interfering with own configurations will most likely fail.

That’s out of scope for us - if you follow this path you should also ensure that the resources Zammad needs are available which may be an issue in your use case.