Used Zammad version: 5.2.x
Used Zammad installation type: package
Database: MySQL 5.1
Operating system: Ubuntu 20.04.4
Browser + version: Chrome Version 107.0.5304.107
- Send an email notification to the customer on ticket update (note)
- No email is send
Hi there, I’m sadly having trouble setting up Triggers for Zammad. If a new ticket is created or closed emails get sent out and that works totally fine but on Ticket updates it doesn’t work and I can’t figure out why.
Of course I had a look inside production.log files but couldn’t find anything out of the ordinary either.
Users/Customers are integrated via LDAP and all have a valid email adress
I attached screenshots of the Trigger/Email Setup and the configured group.
Would appreciate any kind of input/ideas greatly!