group_id object suddenly mandatory field for customer ticket

Technical assistance
1

Infos:

Hello dear community,

I’m currently designing the ticket system for my company. The internal workflow relies on a certain group structure, but the ordinary customer should not see these groups, let alone having to choose one from a drop down menu. How can I disable this field for the customers again without disabling each group?

  • Used Zammad version: 6.4.1-1741242594.f05e641e.bookworm

Expected behavior:

  • Customer should not see the field “Group” (here Gruppe" and it should not be a mandatory field either

Actual behavior:

  • The field suddenly showed up on the customer interface as we deleted some triggers
  • it became mandatory
  • it cannot be edited
  • it doesn’t show if it’s connected to any trigger
  • only disappears if all groups are disabled
2

The group ID has always been mandatory. Something rings a bell, you might want to keep your installation up to date and then re-check. MIght have been a bug that’s fixed.