Get Time by Article

Hello Peoples,

I created an interface which creates entrys in our Accounting System (Kimai2) if a Ticket is closed.
Now we need this more detailed.

I would like to create one time entry at kimai for every article created in zammad. But i can not find any references in the article API for the tracked time. The only thing i can find is the attribute “ticket_time_accounting_ids”. But these IDs do not reffer to any article or something else.

Does anyone know if there is a reference between the tracked time and the article which creates this entry ?

Kind Regards,


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Zammad tickets only contain the sum of the accounted time.
The value steps (so how much was accounted over the time) can be found in the ticket history only.