Get Time by Article

Hello Peoples,

I created an interface which creates entrys in our Accounting System (Kimai2) if a Ticket is closed.
Now we need this more detailed.

I would like to create one time entry at kimai for every article created in zammad. But i can not find any references in the article API for the tracked time. The only thing i can find is the attribute “ticket_time_accounting_ids”. But these IDs do not reffer to any article or something else.

Does anyone know if there is a reference between the tracked time and the article which creates this entry ?

Kind Regards,

Felix

This topic was automatically closed 41 days after the last reply. New replies are no longer allowed.

Zammad tickets only contain the sum of the accounted time.
The value steps (so how much was accounted over the time) can be found in the ticket history only.