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Infos:

  • Used Zammad version: 3.1.x
  • Used Zammad installation source: (source, package, …)
  • Operating system: Ubuntu 18
  • Browser + version: Crome

Expected behavior:

  • How could i get this report.
  • Average processing time of all tickets of a specific agent
  • Closed tickets day, week, mounth.

Actual behavior:

Steps to reproduce the behavior: