Hi,
I’ve created a ticket in our Zammad test instance with the following properties:
Subject: Mein Backup-Server ist kaputt
Text: Hallo mein Backup-Server ist kaputt
As expected, the following two search terms will find this ticket easily
-
backup
-> matches the ticket -
backup-server
-> matches the ticket
But unfortunately, the following term doesn’ work:
-
backupserver
-> DOES NOT match the ticket
Vice versa, the search term backup-server
will not find tickets that only contain the word Backupserver
.
I believe that this would be a useful feature if the search would be able to find those tickets, even if the search term doesn’t exactly match the ticket. As far as I can tell, ElasticSearch should be in principle capable enough to accomplish this; I’ve found this page that seems to explain the necessary configuration: https://jprante.github.io/elasticsearch-analysis-hyphen/
But unfortunately I don’t enough about ElasticSearch to implement this in our test instance. Maybe this would be a useful feature to add to Zammad?