Front end error ticket view

[nikolai]

Infos:

• Used Zammad version: Zammad Version 3.4.x
• Used Zammad installation source: (source, package, …)
• Operating system: Linux Ubuntu 18.04
• Browser + version: any

Expected behavior:

• Opening all tickets and view them

Actual behavior:

• on some random tickets I just see a blank page and some other tickets I can read them domain.com//#ticket/zoom/1125

Help wanted

can someone give me a hint in the right direction?

*1 connect() failed (111: Connection refused) while connecting to upstream, client: xxx.xxx.xxx, server: zammad.klagepaten.eu, request: “GET /ws HTTP/1.1”, upstream: “http://127.0.0.1:6042/ws”, host: “zammad.klagepaten.eu”

thanks Nikolai

[nikolai]

[nikolai]

[MrGeneration]

Looks like you have objects defined in the ticket that Zammad cannot find for whatever reason.
If “subject” is a custom object, go to settings -> objects and ensure that you updated the database.

Restart Zammad after that and check again.

[nikolai]

Hi there,
I found our error.
We had some misconfiguration under #manage/tickets and Auto Assignment.
Maybe we could show a message that someone cannot read this mail due to settings or something.

Thanks Nikolai

[MrGeneration]

That sounds rather odd. The by you mentioned areas and settings do not provide possibilities to allow ticket views or not. Well, who knows. Glad it’s fixed.