# Freshdesk Migration Documentation

**URL:** <https://community.zammad.org/t/freshdesk-migration-documentation/7309>\
**Category:** Technical assistance\
**Created:** [July 20, 2021, 4:34am UTC](https://community.zammad.org/t/freshdesk-migration-documentation/7309 "2021-07-20T04:34:56Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![dbayer](https://community.zammad.org/letter_avatar_proxy/v4/letter/d/5f9b8f/32.png) [@dbayer](https://community.zammad.org/u/dbayer)\
**Post date:** [July 20, 2021, 4:34am UTC](https://community.zammad.org/t/freshdesk-migration-documentation/7309/1 "2021-07-20T04:34:56Z")

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### Infos:

- Used Zammad version: 4.1
- Used Zammad installation type: (source, package, docker-compose, …) docker-compose
- Operating system: Ubuntu 20.04
- Browser + version: Firefox 90

### Expected behavior:

- Documentation for Freshdesk Migration

### Actual behavior:

- Can’t Find any

Can someone let me know where the documentation on using the Freshdesk migration tool is?

Thanks

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**Author:** ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)\
**Post date:** [July 30, 2021, 3:06pm UTC](https://community.zammad.org/t/freshdesk-migration-documentation/7309/2 "2021-07-30T15:06:17Z")

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Right now there’s no freshdesk migrator documentation.  
Basically following the process sould be working quite flawlessly via UI.

It migrates the same stuff the OTRS import migrates.

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**Author:** ![dbayer](https://community.zammad.org/letter_avatar_proxy/v4/letter/d/5f9b8f/32.png) [@dbayer](https://community.zammad.org/u/dbayer)\
**Post date:** [August 1, 2021, 4:13pm UTC](https://community.zammad.org/t/freshdesk-migration-documentation/7309/3 "2021-08-01T16:13:36Z")

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Thank you for the information.

I was mostly wondering how to do another run of the migrator. It takes several hours, and I wanted to add any new tickets that had been created in Freshdesk.

I ended up not needing this. I did our update on the weekend, and only had one new ticket to add. Which I did manually.

Thanks

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<div class="post-metadata">

**Author:** ![MrGeneration](https://community.zammad.org/user_avatar/community.zammad.org/mrgeneration/32/9260_2.png) [@MrGeneration](https://community.zammad.org/u/MrGeneration)\
**Post date:** [August 1, 2021, 4:30pm UTC](https://community.zammad.org/t/freshdesk-migration-documentation/7309/4 "2021-08-01T16:30:14Z")

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Freshdesk and Zendesk migrator _does not_ support differential runs after importing.  
That’s a technical limitation as of now. Technically the OTRS migrator does work a lot different.

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**Author:** ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)\
**Post date:** [November 29, 2021, 4:31pm UTC](https://community.zammad.org/t/freshdesk-migration-documentation/7309/5 "2021-11-29T16:31:05Z")

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