Forward ticket to external email

Technical assistance
1

Infos:

  • Used Zammad version: 3.2.x
  • Used Zammad installation source: package
  • Operating system: CentOS 7
  • Browser + version: Firefox 73.0.1

Expected behavior:

Forward ticket to external email address

Actual behavior:

No option to forward ticket.

Steps to reproduce the behavior:

Open Zammad

Hi, is it possible to forward tickets/conversations to external email address? I can’t seem to find that.
Only options I have is to split or set internal/public the ticket.
Thank You in advance!

2

Umm…

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Ensure you’re not using a note article and your group is using a mail address.
More information on groups can be found here:
https://admin-docs.zammad.org/en/latest/manage/groups.html

3

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