Filtered E-Mail does not show customer

Hi! Hope the below makes sense to anyone…
Working with 365 E-Mail and authentication (as additional info)

  • Used Zammad version: 5.23
  • Used Zammad installation type: (source, package, docker-compose, …) source
  • Operating system: win 10
  • Browser + version: Edge 106.0.1370.52

Expected behavior:

Incoming E-Mail from Customer and filtered into a group should provide answer to said customer.

Actual behavior:

When hitting ‘answer’, mail will go to E-Mail of group from filter (not original customer)

Steps to reproduce the behavior:

  • send mail to address specified in filter
  • open ticket from overview
  • hit “answer”