We’d like to be able to filter tickets based on part of a tag name. This is because our products have multiple components and we’ve tagged cases as follows:
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product_1/component_a
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product_1/component_b
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product_2/component_c
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product_2/component_d
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etc…
We’d like to be able to generate reports automatically for individual components AND whole products without splitting tags up or adding extra tags to cases