Filter - Send email to a specific user

Feature requests
1

Hello,

it is possible to send a Email to a specific user whose email address is determined from the content of the ticket via RegEx?
It looks so that only these four choices are possible:

It would be helpful if a recipient field were possible, which can deal with this input:

Text: contains: regex: ([\ w (.) -] {2,} @ [\ w -] {3,} [.] [\ W -] {2,}

The result should be a recipient like: abc@xyz.com

Thanks and kind regards
Rudi

2

It’s currently not possible, no.
However, soon™.

1 Like
3

Sorry for the confusion I should read a bit better.
It’s not possible to extract mail addresses from mails via regular expression.

As far as I’m aware this is not planned.
However, soon™ sending mail to specific users will be possible.

1 Like
4

Thanks for your answer.
In what kind of time the expansion is to be expected?

5

Sorry, but we generally don’t provide time frames.
The reason for this is that if I’d say e.g. 4 weeks from now and something slows down the process and it makes it 6 weeks, you’ll be disappointed.

This is why we prefer to go the “it’s coming when it’s ready” way.
I hope you can understand.

It’s planned to be part of Zammad 3.4. So the next release.

6

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