Infos:
- Used Zammad version: 3.2.0
- Used Zammad installation source: 3.2.0-1578664361.375c4929.buster
- Operating system: Debian Buster
- Browser + version: Firefox 72.0.2
Expected behavior:
- Fetch mails from e-mail channel an created unassigned Tickets
Actual behavior:
- I fetch the mails through davmail from an exchange server 2013 and zammad reads the mails.
Can you shove me in the right direction.
INFO – : fetching imap (localhost/support@swg.gmh-group.local port=1143,ssl=false,starttls=false,folder=INBOX,keep_on_server=false)
INFO – : - message 1/9
INFO – : - message 2/9
INFO – : - message 3/9
INFO – : - message 4/9
INFO – : - message 5/9
INFO – : - message 6/9
INFO – : - message 7/9
INFO – : - message 8/9
However, the mails remain on the server and are not marked as read and zammad shows
me no tickets.
Steps to reproduce the behavior:
- I switch to DEBUG and production.log shows:
INFO – : fetching imap (localhost/support@swg.gmh-group.local port=1143,ssl=false,starttls=false,folder=INBOX,keep_on_server=false)
INFO – : - message 1/9
INFO – : - message 2/9
INFO – : - message 3/9
INFO – : - message 4/9
INFO – : - message 5/9
INFO – : - message 6/9
INFO – : - message 7/9
INFO – : - message 8/9
DEBUG – : *** worker thread loop
DEBUG – : (0.4ms) SELECT COUNT() FROM “delayed_jobs”
DEBUG – : *** worker thread, 0 in queue
DEBUG – : Delayed::Backend::ActiveRecord::Job Load (0.6ms) UPDATE “delayed_jobs” SET locked_at = ‘2020-01-27 09:24:12.116504’, locked_by = ‘host:support pid:7848’ WHERE id IN (SELECT “delayed_jobs”.“id” FROM “delayed_jobs” WHERE ((run_at <= ‘2020-01-27 09:24:12.116123’ AND (locked_at IS NULL OR locked_at < ‘2020-01-27 05:24:12.116135’) OR locked_by = ‘host:support pid:7848’) AND failed_at IS NULL) ORDER BY priority ASC, run_at ASC LIMIT 1 FOR UPDATE) RETURNING *
INFO – : - message 9/9
INFO – : done
DEBUG – : (0.2ms) BEGIN
DEBUG – : Channel Update (0.4ms) UPDATE “channels” SET “preferences” = $1, “updated_at” = $2 WHERE “channels”.“id” = $3 [[“preferences”, "— !ruby/hash:ActiveSupport::HashWithIndifferentAccess\nlast_fetch: !ruby/object:ActiveSupport::TimeWithZone\n utc: &1 2020-01-27 09:24:12.535973546 Z\n zone: !ruby/object:ActiveSupport::TimeZone\n name: Etc/UTC\n time: 1\n"], [“updated_at”, “2020-01-27 09:24:12.537000”], [“id”, 4]]
DEBUG – : EmailAddress Load (0.2ms) SELECT “email_addresses”. FROM “email_addresses”
DEBUG – : Channel Load (0.1ms) SELECT “channels”. FROM “channels” WHERE “channels”.“id” = $1 LIMIT $2 [[“id”, 4], [“LIMIT”, 1]]
DEBUG – : (1.1ms) COMMIT
INFO – : ended Channel.fetch took: 3.620320371 seconds.
DEBUG – : Scheduler Load (0.1ms) SELECT “schedulers”.* FROM “schedulers” WHERE “schedulers”.“id” = $1 LIMIT $2 [[“id”, 5], [“LIMIT”, 1]]
DEBUG – : *** worker thread loop
DEBUG – : (0.5ms) SELECT COUNT() FROM “delayed_jobs”
DEBUG – : *** worker thread, 0 in queue
DEBUG – : Delayed::Backend::ActiveRecord::Job Load (0.6ms) UPDATE “delayed_jobs” SET locked_at = ‘2020-01-27 09:24:16.119404’, locked_by = ‘host:support pid:7848’ WHERE id IN (SELECT “delayed_jobs”.“id” FROM “delayed_jobs” WHERE ((run_at <= ‘2020-01-27 09:24:16.119072’ AND (locked_at IS NULL OR locked_at < ‘2020-01-27 05:24:16.119088’) OR locked_by = ‘host:support pid:7848’) AND failed_at IS NULL) ORDER BY priority ASC, run_at ASC LIMIT 1 FOR UPDATE) RETURNING *
DEBUG – : stream controll loop
DEBUG – : Channel Load (0.5ms) SELECT “channels”. FROM “channels” WHERE (active = TRUE AND area LIKE ‘%::Account’)
DEBUG – : *** worker thread loop
DEBUG – : (0.6ms) SELECT COUNT() FROM “delayed_jobs”
DEBUG – : *** worker thread, 0 in queue
DEBUG – : Delayed::Backend::ActiveRecord::Job Load (0.6ms) UPDATE “delayed_jobs” SET locked_at = ‘2020-01-27 09:24:20.122506’, locked_by = ‘host:support pid:7848’ WHERE id IN (SELECT “delayed_jobs”.“id” FROM “delayed_jobs” WHERE ((run_at <= ‘2020-01-27 09:24:20.122116’ AND (locked_at IS NULL OR locked_at < ‘2020-01-27 05:24:20.122157’) OR locked_by = ‘host:support pid:7848’) AND failed_at IS NULL) ORDER BY priority ASC, run_at ASC LIMIT 1 FOR UPDATE) RETURNING *
DEBUG – : *** worker thread loop
DEBUG – : (0.4ms) SELECT COUNT() FROM “delayed_jobs”
DEBUG – : *** worker thread, 0 in queue
DEBUG – : Delayed::Backend::ActiveRecord::Job Load (0.6ms) UPDATE “delayed_jobs” SET locked_at = ‘2020-01-27 09:24:24.125363’, locked_by = ‘host:support pid:7848’ WHERE id IN (SELECT “delayed_jobs”.“id” FROM “delayed_jobs” WHERE ((run_at <= ‘2020-01-27 09:24:24.124969’ AND (locked_at IS NULL OR locked_at < ‘2020-01-27 05:24:24.124983’) OR locked_by = ‘host:support pid:7848’) AND failed_at IS NULL) ORDER BY priority ASC, run_at ASC LIMIT 1 FOR UPDATE) RETURNING *
DEBUG – : *** worker thread loop
DEBUG – : (0.5ms) SELECT COUNT(*) FROM “delayed_jobs”
DEBUG – : *** worker thread, 0 in queue
DEBUG – : Delayed::Backend::ActiveRecord::Job Load (0.6ms) UPDATE “delayed_jobs” SET locked_at = ‘2020-01-27 09:24:28.128232’, locked_by = ‘host:support pid:7848’ WHERE id IN (SELECT “delayed_jobs”.“id” FROM “delayed_jobs” WHERE ((run_at <= ‘2020-01-27 09:24:28.127840’ AND (locked_at IS NULL OR locked_at < ‘2020-01-27 05:24:28.127888’) OR locked_by = ‘host:support pid:7848’) AND failed_at IS NULL) ORDER BY priority ASC, run_at ASC LIMIT 1 FOR UPDATE) RETURNING *
