Feature Request: Support for Public Folder

Hi everyone.

I have a Feature Request :slight_smile:

We use many Agents with different Organizations. For this, we set up for every Organization an E-Mail Channel. In our Company we use Microsoft Exchange, so we have to add for every Organization a User with an E-Mail Account. So we have in our AD many “useless” User only to set up the Channel. It would be a great feature to add the possibility to support Public Folders.


we solved this with one email inbox user (like support@), and some distribution groups inside the exchange where this inbox user is member. in zammad we done a filtering for the “reciever is …@…de” and assign this mail to the right group.


Hi @Jensle

Thx for your answer, this sound cool and could solve my issue. I will try it tomorrow.

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