Hi Zammad Forum,
We had an old ticket system. We went recently over to Zammad. But, we think there can be one improvement.
What if you can hover over a ticket to see some of the reply’s, so you do not need to open it to see the details.
I have added a image of our older system, where this was possible.
It might can be an option of default to be off, but in settings to get turned on. Also I think it would be fine if you could select this option for administrator only, or for all (so playing with the permissions).
Could this be a option in the feature?