Failed to run background job #1 'TicketUserTicketCounterJob' 2 time(s) with 2 attempt(s)

Infos:

  • Used Zammad version: 2.9
  • Used Zammad installation source: (source, package, …) source
  • Operating system: debian
  • Browser + version:

We always get this Error and after a lot of tickets (up to 10.000) are in Queue.

Expected behavior:

Actual behavior:

Steps to reproduce the behavior:

https://community.zammad.org/t/asking-for-help-on-community/2262/2

also encountered the same problem.
but already fixed by restarting the elasticsearch and to make it sure also restart zammad system

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