# Extend the search result list with a column showing the "Status" **URL:** \ **Category:** Feature requests\ **Created:** [November 3, 2026, 9:25am UTC](https://community.zammad.org/t/extend-the-search-result-list-with-a-column-showing-the-status/21442 "2026-11-03T09:25:09Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![BWH\_SHH](https://community.zammad.org/letter_avatar_proxy/v4/letter/b/a88e57/32.png) [@BWH\_SHH](https://community.zammad.org/u/BWH_SHH)\ **Post date:** [November 3, 2026, 9:25am UTC](https://community.zammad.org/t/extend-the-search-result-list-with-a-column-showing-the-status/21442/1 "2026-11-03T09:25:09Z")
Title: **Extend Search Result List by a column “Status”** 1. **What is your original issue/pain point you want to solve?** We would like to see the status of a ticket within the search result list. When searching for a group of tickets (e.g. Tickets & specific TAG) and the result contains more than one ticket, it would be handy to see the status of each ticket. Currently the overview list provides this column once added via the admin. **2.Which are one or two concrete situations where this problem hurts the most?** When checking numerous tickets, an agent would have to open each ticket to check on the status. **3. Why is it not solvable with the Zammad standard?** As the standard search result list does not include the status of each ticket. **4.What is your expectation/what do you want to achieve?** We would ask to have a column added to the fixed search result list, which shows the status of each ticket. If there is any more useful information, feel free to share it all (e.g.: mockup screenshots, if something is UI related, or the API URL/documentation URL for a service you need a connection to). **Your Zammad environment:** - Average concurrent agent count: **90** - Average tickets a day: **50 - 70 Tickets per day** - What roles/people are involved: **admin, users and clients** Anything else which you think is useful to understand your use case: It seems a pretty simple and straight forward request. Thank you and have fun. ---
**Author:** ![YetAnotherGerrit](https://community.zammad.org/user_avatar/community.zammad.org/yetanothergerrit/32/8413_2.png) [@YetAnotherGerrit](https://community.zammad.org/u/YetAnotherGerrit)\ **Post date:** [November 4, 2026, 6:50am UTC](https://community.zammad.org/t/extend-the-search-result-list-with-a-column-showing-the-status/21442/2 "2026-11-04T06:50:46Z")
Thank you for your feature request. I am interested in understanding the ‘why’. Currently, coloured circles appear on the overviews and search results to indicate whether action is required on a ticket. By the way, if you hover over the circle, you can also see the status. In which situations is the colour of the circle not enough information? What additional information does the status provide in that situation? Yellow/red indicates that immediate action by an agent is required, while green/grey indicates that nothing needs to be done. ---
**Author:** ![BWH\_SHH](https://community.zammad.org/letter_avatar_proxy/v4/letter/b/a88e57/32.png) [@BWH\_SHH](https://community.zammad.org/u/BWH_SHH)\ **Post date:** [November 4, 2026, 9:18am UTC](https://community.zammad.org/t/extend-the-search-result-list-with-a-column-showing-the-status/21442/3 "2026-11-04T09:18:26Z")
Good morning Gerrit, thanks for your response. Even though the mouse over is available, from a user perspective the overview page and search result page have the same meaning but do look different. Hence adding more columns would be helpful. Use case: an Account Manager searches for specific clients and their tickets which have the status “Wiedervorlage” / “FollowUp”. At his moment the KAM would have to click on each single ticket to verify the dates for each of the "FollowUp/Wiedervorlage in order to set priorities for herself. That is time consuming, right? Would we have the possibility to configure the search result list as we do already for the overview pages by adding extra columns (by the way also the pending date would be helpful) would help the KAM to get organized for the day. Hope that information helps a little. Thank you ---
**Author:** ![BWH\_SHH](https://community.zammad.org/letter_avatar_proxy/v4/letter/b/a88e57/32.png) [@BWH\_SHH](https://community.zammad.org/u/BWH_SHH)\ **Post date:** [November 4, 2026, 9:39am UTC](https://community.zammad.org/t/extend-the-search-result-list-with-a-column-showing-the-status/21442/4 "2026-11-04T09:39:01Z")
just realized that “warten bis” corresponds to “pending time” so it is already available. Thanks