# Experience of paid support options?

**URL:** https://community.zammad.org/t/experience-of-paid-support-options/21168
**Category:** Lobby
**Created:** [September 21, 2026, 8:36am UTC](https://community.zammad.org/t/experience-of-paid-support-options/21168 "2026-09-21T08:36:22Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![Shaun\_Dark\_Lord](https://community.zammad.org/user_avatar/community.zammad.org/shaun_dark_lord/32/11850_2.png) [@Shaun\_Dark\_Lord](https://community.zammad.org/u/Shaun_Dark_Lord)
#### Post date: [September 21, 2026, 8:36am UTC](https://community.zammad.org/t/experience-of-paid-support-options/21168/1 "2026-09-21T08:36:22Z")

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Hi

This is intended for customers who have previously purchased a support package.

What was your experience? Did you use it much/at all? Other than supporting the project, did you feel it was of any value to your organisation?

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### Author: ![sebschremser](https://community.zammad.org/letter_avatar_proxy/v4/letter/s/f4b2a3/32.png) [@sebschremser](https://community.zammad.org/u/sebschremser)
#### Post date: [September 23, 2026, 12:02pm UTC](https://community.zammad.org/t/experience-of-paid-support-options/21168/2 "2026-09-23T12:02:15Z")

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Hello.

I’ve opened a few support tickets with Zammad and I have to say that their support is very competent. My problems were resolved promptly.

Sometimes I have more requests, sometimes fewer.

We also once had a problem with retrieving emails using IMAP. We even got a web meeting with the developers. I was impressed by how quickly things were handled (I often wish other vendors would be like that). It turned out that the problem wasn’t with Zammad, but with our mail server.

Long story short: I would recommend the support package to anyone whose business depends on a ticketing system (SLAs and so on).

kind regards  
Basti