I’ve configured several text modules for greetings, e.g.:
id,name,keywords,content,note,active
155,Sehr geehrte Damen und Herren,sgduh,"<div>Sehr geehrte Damen und Herren,</div><div><br></div><div><br></div>",,true
When I insert it via ::sgduh
, it expands to the following content:
Sehr geehrte Damen und Herren,
It’s hard to see in Discourse, but there’s a trailing empty line. That is exactly how I want it, because between the greeting and the rest of the text there always should be an empty line. Now the agent can immediately start typing.
Unfortunately, Zammad will remove the empty line when the agent immediately inserts another text module, e.g. this one:
id,name,keywords,content,note,active
156,Test,test,Test.,,true
When the agents types the following:
::sgduh<Enter>
::test<Enter>
Zammad will remove the preceding empty line as soon as it expands ::test
, leaving me with the following result:
Sehr geehrte Damen und Herren,
Test.
where I would have expected:
Sehr geehrte Damen und Herren,
Test.
I would prefer it if it could leave the empty line intact.