Existing users are not assigned to the organization


  • Used Zammad version: 3.1.0-1562716207.2a871aeb.bionic
  • Used Zammad installation source: package
  • Operating system: Ubuntu 18.04.2 LTS
  • Browser + version: Firefox 60.7.2esr 64bit

Expected behavior:

The users or customers synchronizing via LDAP should be assigned to the organization. The “Domain based assignment *” option was only activated after the import.

Actual behavior:

Existing users are not assigned to the organization

Steps to reproduce the behavior:

  1. Create LDAP synchronization
  2. Synchronize user
  3. Create organization

This currently works as designed.
You’d have to touch your users manually via API or console to achieve that. (manual via WebApp works as well).

Currently the domain based assignment is done exactly once: When creating the user.

ok can i delete the user? an run the sync again?

Technically yes.
But this will also make you loose tickets (mandatory).

See: https://docs.zammad.org/en/latest/console/dangerzone-for-experts.html#delete-one-or-more-users-with-all-their-related-information

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