Hi there,
I just installed zammad first time and really like the look and feel. But i also already came across some issue i don’t understand at all.
I want to create an auto assignment of new tickets. But my browsers aren’t not showing me any option to assign the ticket to. From my searches on google I know that there should be a field for “Execute changes on object”. But this doesn’t show up in my environment. (see screenshot)
the setting you posted the screenshot of is probably not the setting you’re looking for.
The auto assignment of your screenshot assigns the ticket to the agent creating the ticket.
For any other “auto assignment” you need to define triggers Admin - Manage - Trigger or email filters Admin - Email - Filter OR even schedulers Admin - Manage - Scheduler.
There are a lot of ways to make auto assignment work. You just have to pick the one must suitable for your environment.
