- Used Zammad version: V 2.8.0
- Used Zammad installation source: deb package
- Operating system: Ubuntu 18.04
- Browser + version: Safari or chrome
I just installed zammad first time and really like the look and feel. But i also already came across some issue i don’t understand at all.
I want to create an auto assignment of new tickets. But my browsers aren’t not showing me any option to assign the ticket to. From my searches on google I know that there should be a field for “Execute changes on object”. But this doesn’t show up in my environment. (see screenshot)
Does somebody here has any idea on that issue?
Thank you in advance.
the setting you posted the screenshot of is probably not the setting you’re looking for.
The auto assignment of your screenshot assigns the ticket to the agent creating the ticket.
For any other “auto assignment” you need to define triggers
Admin - Manage - Trigger or email filters
Admin - Email - Filter OR even schedulers
Admin - Manage - Scheduler.
There are a lot of ways to make auto assignment work. You just have to pick the one must suitable for your environment.
Ahhh, i see
Thanks a lot. I definitely got this setting wrong.
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