Excluding some email addresses from auto reply trigger


  • Used Zammad version: 6.0
  • Used Zammad installation type: package
  • Operating system: Windows 10
  • Browser + version: Firefox 102.12esr

Expected behavior:

  • Using expert mode conditions in a trigger, the second level block is not working as I expect.
  • I expect that the trigger will not send the autoreply email if the 2nd level condition matches one of the email addresses I list.

Actual behavior:

  • Depending on what condition is used, I either get no autoreply emails to any accounts, or only autoreply emails to the ones I list (Although those should be excluded).

Steps to reproduce the behavior:

The problem here is most likely that I am not understanding how the conditions work. Below is a sample of the trigger conditions. How should the 2nd level block be configured so that those 2 addresses do not get any auto reply?

We have a boolean user object called “autoanswer”, we use this as a condition for our auto reply triggers. If the users “auto answer” is set to false, the user won’t get an email. Maybe you can use something similar instead of filtering email adresses.

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Wow, that is a very neat solution. Thanks for that.

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