Excel-Export in reporting exports only first 10 tickets

[fyco97]

Infos:

• Used Zammad version: 5.4.0
• Used Zammad installation type: apt install over repo: https://dl.packager.io/srv/deb/zammad/zammad/develop/ubuntu 20.04 InRelease
• Operating system: Ubuntu 20.04.5 LTS
• Browser + version: any

Expected behavior:

• When exporting reports as .xlsx from Zammad, Zammad should export all tickets (more than 10 tickets in my case)

Actual behavior:

• When exporting reports as .xlsx from Zammad, Zammad will export only first 10 tickets shown in preview.

By clicking DOWNLOAD xx RECORD(S) it only downloads first 10 tickets

Steps to reproduce the behavior:

1. Go to reporting
2. Select any profile (report profile not needed)
3. Navigate to Created/Closed/First Soulution etc. and download records (.xlsx file)
4. After downloading .xlsx file check how many tickets got exported

[MrGeneration]

I’m unable to reproduce that neither on develop nor a current stable 5.3.1.
Ensure that your searchindex is clean and up to date.

Consider using stable for production use unless you really know what you’re doing.

[fyco97]

This problem got fixed.
Source: Excel-Export in reporting exports only first 10 tickets · Issue #4493 · zammad/zammad (github.com)