# Errors in production.log "article\_plain is missing a template for request formats: text/html"
**URL:** https://community.zammad.org/t/errors-in-production-log-article-plain-is-missing-a-template-for-request-formats-text-html/12031
**Category:** Technical assistance
**Tags:** missing-template
**Created:** [August 21, 2023, 8:04am UTC](https://community.zammad.org/t/errors-in-production-log-article-plain-is-missing-a-template-for-request-formats-text-html/12031 "2023-08-21T08:04:41Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@tomabg](https://community.zammad.org/u/tomabg)
#### Post date: [August 21, 2023, 8:04am UTC](https://community.zammad.org/t/errors-in-production-log-article-plain-is-missing-a-template-for-request-formats-text-html/12031/1 "2023-08-21T08:04:41Z")
Hi,
we have migrated zammad to a new host.
Everything is working fine.
The only thing are some errors in production.log that we cannot explain(because everything is working).
Any hint what causes these errors?
root@vm21:/var/log/zammad# tail -f production.log | grep --line-buffered -E -v INFO | less
E, [2023-08-21T07:18:53.451683#760-5244860] ERROR – : TicketArticlesController#article\_plain is missing a template for request formats: text/html (ActionController::MissingExactTemplate)
app/controllers/application\_controller/has\_download.rb:21:in `block (4 levels) in module:HasDownload’
app/controllers/application\_controller/has\_download.rb:20:in `block (3 levels) in module:HasDownload’
app/controllers/application\_controller/has\_download.rb:19:in `block (2 levels) in module:HasDownload’
app/controllers/application\_controller/handles\_transitions.rb:16:in `handle\_transaction’
E, [2023-08-21T07:18:53.535801#760-5244860] ERROR – : Error ID Ej92rvAB: TicketArticlesController#article\_plain is missing a template for request formats: text/html
E, [2023-08-21T07:18:57.202192#760-5244420] ERROR – : TicketArticlesController#article\_plain is missing a template for request formats: text/html (ActionController::MissingExactTemplate)
app/controllers/application\_controller/has\_download.rb:21:in `block (4 levels) in module:HasDownload’
app/controllers/application\_controller/has\_download.rb:20:in `block (3 levels) in module:HasDownload’
app/controllers/application\_controller/has\_download.rb:19:in `block (2 levels) in module:HasDownload’
app/controllers/application\_controller/handles\_transitions.rb:16:in `handle\_transaction’
E, [2023-08-21T07:18:57.219958#760-5244420] ERROR – : Error ID a5g9ptyA: TicketArticlesController#article\_plain is missing a template for request formats: text/html
E, [2023-08-21T07:19:01.317218#760-5245220] ERROR – : TicketArticlesController#article\_plain is missing a template for request formats: text/html (ActionController::MissingExactTemplate)
app/controllers/application\_controller/has\_download.rb:21:in `block (4 levels) in module:HasDownload’
app/controllers/application\_controller/has\_download.rb:20:in `block (3 levels) in module:HasDownload’
app/controllers/application\_controller/has\_download.rb:19:in `block (2 levels) in module:HasDownload’
app/controllers/application\_controller/handles\_transitions.rb:16:in `handle\_transaction’
E, [2023-08-21T07:19:01.319094#760-5245220] ERROR – : Error ID RfFqBfi3: TicketArticlesController#article\_plain is missing a template for request formats: text/html
E, [2023-08-21T07:19:02.511527#760-5244020] ERROR – : TicketArticlesController#article\_plain is missing a template for request formats: text/html (ActionController::MissingExactTemplate)
app/controllers/application\_controller/has\_download.rb:21:in `block (4 levels) in module:HasDownload’
app/controllers/application\_controller/has\_download.rb:20:in `block (3 levels) in module:HasDownload’
app/controllers/application\_controller/has\_download.rb:19:in `block (2 levels) in module:HasDownload’
app/controllers/application\_controller/handles\_transitions.rb:16:in `handle\_transaction’
---
### Author:  [@tomabg](https://community.zammad.org/u/tomabg)
#### Post date: [August 23, 2023, 12:46pm UTC](https://community.zammad.org/t/errors-in-production-log-article-plain-is-missing-a-template-for-request-formats-text-html/12031/2 "2023-08-23T12:46:03Z")
Any hint for this error messages?
---
### Author:  [@fliebe92](https://community.zammad.org/u/fliebe92)
#### Post date: [August 24, 2023, 4:57am UTC](https://community.zammad.org/t/errors-in-production-log-article-plain-is-missing-a-template-for-request-formats-text-html/12031/3 "2023-08-24T04:57:43Z")
Hi @tomabg. Please use the template and provide all the required information, thanks.
---
### Author:  [@tomabg](https://community.zammad.org/u/tomabg)
#### Post date: [August 24, 2023, 7:19am UTC](https://community.zammad.org/t/errors-in-production-log-article-plain-is-missing-a-template-for-request-formats-text-html/12031/4 "2023-08-24T07:19:18Z")
here we go:-)
### Infos:
- Used Zammad version: 6.0.0-1692790511.c8049cec.jammy
- Used Zammad installation type: package
- Operating system: Ubuntu 22.04.2 LTS
- Browser + version:
### Expected behavior:
no error in production.log Logfile
### Actual behavior:
I, [2023-08-24T06:10:27.159307#103526-18070580] INFO – : Started GET “/api/v1/ticket\_article\_plain/638781” for 10.20.10.206 at 2023-08-24 06:10:27 +0000
I, [2023-08-24T06:10:27.162946#103526-18070580] INFO – : Processing by TicketArticlesController#article\_plain as HTML
I, [2023-08-24T06:10:27.162993#103526-18070580] INFO – : Parameters: {“id”=\>“638781”}
E, [2023-08-24T06:10:27.172488#103526-18070580] ERROR – : TicketArticlesController#article\_plain is missing a template for request formats: text/html (ActionController::MissingExactTemplate)
app/controllers/application\_controller/has\_download.rb:21:in `block (4 levels) in ' app/controllers/application_controller/has_download.rb:20:in `block (3 levels) in module:HasDownload’
app/controllers/application\_controller/has\_download.rb:19:in `block (2 levels) in ' app/controllers/application_controller/handles_transitions.rb:16:in `handle\_transaction’
E, [2023-08-24T06:10:27.174256#103526-18070580] ERROR – : Error ID PuNTs5ZA: TicketArticlesController#article\_plain is missing a template for request formats: text/html
I, [2023-08-24T06:10:27.174924#103526-18070580] INFO – : Rendered inline template (Duration: 0.3ms | Allocations: 248)
I, [2023-08-24T06:10:27.175052#103526-18070580] INFO – : Completed 500 Internal Server Error in 12ms (Views: 0.6ms | ActiveRecord: 3.2ms | Allocations: 6883)
### Steps to reproduce the behavior:
unknown
---
### Author:  [@tomabg](https://community.zammad.org/u/tomabg)
#### Post date: [August 28, 2023, 10:46am UTC](https://community.zammad.org/t/errors-in-production-log-article-plain-is-missing-a-template-for-request-formats-text-html/12031/5 "2023-08-28T10:46:23Z")
any hint what means this error in the logs?
---
### Author:  [@tomabg](https://community.zammad.org/u/tomabg)
#### Post date: [September 6, 2023, 10:02am UTC](https://community.zammad.org/t/errors-in-production-log-article-plain-is-missing-a-template-for-request-formats-text-html/12031/6 "2023-09-06T10:02:18Z")
is this error normal?
@fliebe92 please reply in case of more information required
---
### Author:  [@fliebe92](https://community.zammad.org/u/fliebe92)
#### Post date: [September 6, 2023, 10:28am UTC](https://community.zammad.org/t/errors-in-production-log-article-plain-is-missing-a-template-for-request-formats-text-html/12031/7 "2023-09-06T10:28:36Z")
Sorry, I never saw this issue before. Did you try to restart your Zammad instance?
---
### Author:  [@tomabg](https://community.zammad.org/u/tomabg)
#### Post date: [September 7, 2023, 10:45am UTC](https://community.zammad.org/t/errors-in-production-log-article-plain-is-missing-a-template-for-request-formats-text-html/12031/8 "2023-09-07T10:45:38Z")
a restart of zammad is not helping…also we just dont get any problem reported from the users