Error on zammad-websocket after update to 6.4.1

Technical assistance
1

Infos:

  • Used Zammad version: 6.4.1
  • Used Zammad installation type: package
  • Operating system: Ubuntu LTS 20.04
  • Browser + version:

Expected behavior:

  • We updatet zammad to 6.4.1 (from 6.3.1).

Actual behavior:

  • On the browser we get 502 (bad gateway).
    After the update zammad-websocket will stop with an error:
Mär 28 21:28:19 prsv82 zammad-websocket-1.service[52356]:         from /opt/zammad/bin/bundle:121:in `load'
Mär 28 21:28:19 prsv82 zammad-websocket-1.service[52356]:         from /opt/zammad/bin/bundle:121:in `<main>'
Mär 28 21:28:19 prsv82 systemd[1]: zammad-websocket-1.service: Main process exited, code=exited, status=1/FAILURE
-- An ExecStart= process belonging to unit zammad-websocket-1.service has exited.
Mär 28 21:28:19 prsv82 systemd[1]: zammad-websocket-1.service: Failed with result 'exit-code'.
-- The unit zammad-websocket-1.service has entered the 'failed' state with result 'exit-code'.
Mär 28 21:28:19 prsv82 systemd[1]: zammad-websocket-1.service: Scheduled restart job, restart counter is at 122.
-- Automatic restarting of the unit zammad-websocket-1.service has been scheduled, as the result for
Mär 28 21:28:19 prsv82 systemd[1]: Stopped zammad-websocket-1.service.
-- Subject: A stop job for unit zammad-websocket-1.service has finished
-- A stop job for unit zammad-websocket-1.service has finished.
Mär 28 21:28:19 prsv82 systemd[1]: Started zammad-websocket-1.service.
-- Subject: A start job for unit zammad-websocket-1.service has finished successfully
-- A start job for unit zammad-websocket-1.service has finished successfully.

Mär 28 21:36:52 prsv82 zammad-worker-1.service[61587]: /opt/zammad/lib/telegram.rb:3: previous definition of Telegram was here
Mär 28 21:36:52 prsv82 zammad-worker-1.service[61587]: from /opt/zammad/lib/telegram_helper.rb:3:in <main>' Mär 28 21:36:53 prsv82 zammad-web-1.service[61614]: /opt/zammad/vendor/bundle/ruby/3.2.0/gems/telegram-bot-ruby-2.0.0/lib/telegram/bot.rb:10:in ‘: Telegram is not a module (TypeError)
Mär 28 21:36:53 prsv82 zammad-web-1.service[61614]: /opt/zammad/lib/telegram.rb:3: previous definition of Telegram was here
Mär 28 21:36:53 prsv82 zammad-web-1.service[61614]: from /opt/zammad/lib/telegram_helper.rb:3:in `’

Steps to reproduce the behavior:

  • Update from 6.3.1 to 6.4.1