Error on splitting tickets

Technical assistance
1

Infos:

  • Used Zammad version: 2.2
  • Used Zammad installation source: DEB
  • Operating system: ubuntu 16.04.3
  • Browser + version: Chrome 63.0.3239.132

Expected behavior:

  • Splitting ticket

Actual behavior:

Empty screen.

Log:

  • E, [2018-02-08T15:27:10.512920 #285] ERROR – : Need form_id to attach attachments to new form. (Exceptions::UnprocessableEntity)
    /opt/zammad/app/controllers/concerns/clones_ticket_article_attachments.rb:7:in article_attachments_clone' /opt/zammad/app/controllers/tickets_controller.rb:363:inticket_split’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_controller/metal/basic_implicit_render.rb:4:in send_action' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/abstract_controller/base.rb:186:inprocess_action’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_controller/metal/rendering.rb:30:in process_action' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/abstract_controller/callbacks.rb:20:inblock in process_action’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/callbacks.rb:131:in run_callbacks' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/abstract_controller/callbacks.rb:19:inprocess_action’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_controller/metal/rescue.rb:20:in process_action' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_controller/metal/instrumentation.rb:32:inblock in process_action’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/notifications.rb:166:in block in instrument' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/notifications/instrumenter.rb:21:ininstrument’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/notifications.rb:166:in instrument' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_controller/metal/instrumentation.rb:30:inprocess_action’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_controller/metal/params_wrapper.rb:252:in process_action' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.4/lib/active_record/railties/controller_runtime.rb:22:inprocess_action’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/abstract_controller/base.rb:124:in process' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionview-5.1.4/lib/action_view/rendering.rb:30:inprocess’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_controller/metal.rb:189:in dispatch' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_controller/metal.rb:253:indispatch’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/routing/route_set.rb:49:in dispatch' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/routing/route_set.rb:31:inserve’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/journey/router.rb:50:in block in serve' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/journey/router.rb:33:ineach’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/journey/router.rb:33:in serve' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/routing/route_set.rb:834:incall’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:190:in call!' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:168:incall’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:190:in call!' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:168:incall’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:190:in call!' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:168:incall’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:190:in call!' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:168:incall’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:190:in call!' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:168:incall’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:190:in call!' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:168:incall’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:190:in call!' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:168:incall’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:190:in call!' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:168:incall’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:190:in call!' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/strategy.rb:168:incall’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/omniauth-1.7.1/lib/omniauth/builder.rb:63:in call' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/etag.rb:25:incall’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/conditional_get.rb:25:in call' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/head.rb:12:incall’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/session/abstract/id.rb:232:in context' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/session/abstract/id.rb:226:incall’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/cookies.rb:613:in call' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/callbacks.rb:26:inblock in call’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/callbacks.rb:97:in run_callbacks' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/callbacks.rb:24:incall’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/debug_exceptions.rb:59:in call' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/show_exceptions.rb:31:incall’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/railties-5.1.4/lib/rails/rack/logger.rb:36:in call_app' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/railties-5.1.4/lib/rails/rack/logger.rb:24:inblock in call’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/tagged_logging.rb:69:in block in tagged' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/tagged_logging.rb:26:intagged’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/tagged_logging.rb:69:in tagged' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/railties-5.1.4/lib/rails/rack/logger.rb:24:incall’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/remote_ip.rb:79:in call' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/request_id.rb:25:incall’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/method_override.rb:22:in call' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/runtime.rb:22:incall’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/cache/strategy/local_cache_middleware.rb:27:in call' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/executor.rb:12:incall’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.4/lib/action_dispatch/middleware/static.rb:125:in call' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/sendfile.rb:111:incall’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/railties-5.1.4/lib/rails/engine.rb:522:in call' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/puma-3.11.0/lib/puma/configuration.rb:225:incall’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/puma-3.11.0/lib/puma/server.rb:624:in handle_request' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/puma-3.11.0/lib/puma/server.rb:438:inprocess_client’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/puma-3.11.0/lib/puma/server.rb:302:in block in run' /opt/zammad/vendor/bundle/ruby/2.4.0/gems/puma-3.11.0/lib/puma/thread_pool.rb:120:inblock in spawn_thread’
    /opt/zammad/vendor/bundle/ruby/2.4.0/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context’
    I, [2018-02-08T15:27:10.513943 #285] INFO – : Completed 422 Unprocessable Entity in 63ms (Views: 0.2ms | ActiveRecord: 32.3ms)
2

Updated to 2.3 - still the same problem

3

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