# Error message not readable for agent-user
**URL:** https://community.zammad.org/t/error-message-not-readable-for-agent-user/17288
**Category:** Technical assistance
**Created:** [March 26, 2025, 2:59pm UTC](https://community.zammad.org/t/error-message-not-readable-for-agent-user/17288 "2025-03-26T14:59:47Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@ellen](https://community.zammad.org/u/ellen)
#### Post date: [March 26, 2025, 2:59pm UTC](https://community.zammad.org/t/error-message-not-readable-for-agent-user/17288/1 "2025-03-26T14:59:47Z")
- Used Zammad version: 6.4.1
- Operating system: Ubuntu
- Browser: Firefox, Edge
### Expected behavior:
I’ve created a Workflow to set a field “category” mandatory if a condition is met.
This is working as expected:
When I edit a ticket as an administrator and the condition is met, I receive a meaningful error message:
“Missing required value for field ‘category’!”
### Actual behavior:
But if I edit a ticket as an agent and the condition is met, I receive an error message with an ID:
“Error ID sN4zW4Rq: Please contact your administrator.”
This is not helpful, the agent does not know, what is wrong.
Why does the system behave differently when I edit a ticket as an administrator or as an agent?
How can the agent be shown the correct error message?
### Steps to reproduce the behavior:
The special thing about my use case is that the ticket update is done via a macro.
If I edit the ticket normally through the user interface, Zammad highlights the corresponding field and provides a notice that it must contain a value.
---
### Author:  [@rolfschmidt](https://community.zammad.org/u/rolfschmidt)
#### Post date: [March 26, 2025, 3:01pm UTC](https://community.zammad.org/t/error-message-not-readable-for-agent-user/17288/2 "2025-03-26T15:01:55Z")
You can check the details of the error like this:
`grep "sN4zW4Rq" -A10 /opt/zammad/log/production.log`
Is it the same error ? Like missing value of category field? Then it might be a bug.
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### Author:  [@ellen](https://community.zammad.org/u/ellen)
#### Post date: [March 31, 2025, 11:20am UTC](https://community.zammad.org/t/error-message-not-readable-for-agent-user/17288/3 "2025-03-31T11:20:22Z")
While the error message “Error ID sN4zW4Rq: Please contact your administrator.” appears on the user interface, the following is recorded in the logfile:
“Error ID sN4zW4Rq: Missing required value for field ‘category’!”
Every time I edit the ticket and the error message appears, it has a different Error ID.
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### Author:  [@ellen](https://community.zammad.org/u/ellen)
#### Post date: [October 13, 2025, 9:14am UTC](https://community.zammad.org/t/error-message-not-readable-for-agent-user/17288/4 "2025-10-13T09:14:54Z")
The bad behaviour still exists after upgrade to Zammad Version 6.5.2
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### Author:  [@rolfschmidt](https://community.zammad.org/u/rolfschmidt)
#### Post date: [October 23, 2025, 1:28pm UTC](https://community.zammad.org/t/error-message-not-readable-for-agent-user/17288/6 "2025-10-23T13:28:11Z")
yes we will fix that
>
>
> \### Used Zammad Version
>
> 6.5
>
> \### Environment
>
> \- Installation method: \[e.g. sour…ce, package\]
> \- Operating system (if you're unsure: \`cat /etc/os-release\` ): \[e.g. debian 10.4, ubuntu 20.04\]
> \- Database + version: \[e.g. postgresql 9.3\]
> \- Elasticsearch version: \[e.g. 7.17\]
> \- Browser + version: \[e.g. chrome 83, safari 14, firefox 105\]
>
>
> \### Actual behaviour
>
> Only error code is shown.
>
> \### Expected behaviour
>
> Mandatory field error message from core workflow should be readable in UI and API.
>
> \### Steps to reproduce the behaviour
>
> Regression of https://github.com/zammad/zammad/commit/90d03cf542e6930b5f2349a9f1aadb08f603011d
>
> \### Support Ticket
>
> \_No response\_
>
> \### I'm sure this is a bug and no feature request or a general question.
>
> yes
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### Author:  [@bialaps](https://community.zammad.org/u/bialaps)
#### Post date: [October 29, 2025, 9:34am UTC](https://community.zammad.org/t/error-message-not-readable-for-agent-user/17288/7 "2025-10-29T09:34:34Z")
@ellen we’ve fixed the issue, and the update will be available soon. Thank you for reporting it!
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### Author:  [@ellen](https://community.zammad.org/u/ellen)
#### Post date: [October 29, 2025, 12:18pm UTC](https://community.zammad.org/t/error-message-not-readable-for-agent-user/17288/8 "2025-10-29T12:18:33Z")
Thank you very much. I look forward to the update.
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### Author:  [@system](https://community.zammad.org/u/system)
#### Post date: [November 5, 2025, 12:19pm UTC](https://community.zammad.org/t/error-message-not-readable-for-agent-user/17288/9 "2025-11-05T12:19:31Z")
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