Infos:
- Used Zammad version: 2.2.x
- Used Zammad installation source: (source, package, …) package
- Operating system: CentOS 7
- Browser + version: Outlook/O365
Expected behavior:
- Once a ticket is moved to another group, email notification should include ticket “Information:” section. The Information section is included on initial creation directly to a group.
Actual behavior:
-
Once a ticket is moved to another group, that groups email notification is lacking Information. The only value shown is “Changes:”
-
Example below:
Hi Susan,
Ticket (Form submission from: Online Access Issues) has been updated by “Barb Stone”.
Changes:
Group: Systems -> E-Team
Library Location: ->
Preference for Completion: ->
WSU Property ID for Tower (CPU): ->
Steps to reproduce the behavior:
- Move a ticket from one group to another.