Email filters order

Technical assistance
1

How the email filter order works?

We have a mailbox: main@domain.com
We setuped a filter: if receiver main@domain.com theng assign group MAINGROUP.

Now we need some customer emails to be filtered and assigned to other group. customer email: customer@customer.com. THey write to main@domain.com

So if i create a filter: if customer is customer@customer.com, assign group NEWGROUP.

I need that all messages to main@domain.com will remain in MAINGROUP, and only customer@customer.com emails will go to NEWGROUP.

So how filter order will go? Is there are priorities can be setuped?

2

Zammad sorty filters and triggers by their name. So numbering as prefix is the easiest way to approach enforced orders.

3

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