As per title, I would like to parse some incoming emails from email filter, before the relative ticket is created (so triggers wouldn’t work). On this emails I want to change the Customer field to what is contained in the email reply-to field, is that achievable?
This happens by default in Zammad. All Zammad doesn’t do (by default) is to take the display name from the reply-to header.
See:
https://admin-docs.zammad.org/en/latest/channels/email/settings.html
Sender based on Reply-To header
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