- Used Zammad version: 5.0.3
- Used Zammad installation type: package
- Operating system: Ubuntu 20.04 LTS
- Browser + version: Agnostic
I am attempting to configure an email filter to place voicemail to email tickets to the correct customer for closed-loop communications. I have it working on a per customer basis (1 filter per customer; matches the incoming subject and sets customer), but am wondering if there is a cleaner solution.
Incoming email subject:
Voicemail from (phonenumber) - (name)
Incoming email from:
What I am trying to do is parse the email subject for (phonenumber) e.g., 1231239876 and match it to the user.phonenumber attribute to automatically change the customer from firstname.lastname@example.org to the correct customer that left the voicemail. Is there a method for accomplishing this more dynamically, or do we need to do a separate filter for each customer?
Thank you for your time.