# Email fetch problem, no tickets, Zammad 6.2.0

**URL:** https://community.zammad.org/t/email-fetch-problem-no-tickets-zammad-6-2-0/13203
**Category:** Technical assistance
**Created:** [January 24, 2024, 3:18pm UTC](https://community.zammad.org/t/email-fetch-problem-no-tickets-zammad-6-2-0/13203 "2024-01-24T15:18:10Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![ryrun](https://community.zammad.org/user_avatar/community.zammad.org/ryrun/32/8374_2.png) [@ryrun](https://community.zammad.org/u/ryrun)
#### Post date: [January 24, 2024, 3:18pm UTC](https://community.zammad.org/t/email-fetch-problem-no-tickets-zammad-6-2-0/13203/1 "2024-01-24T15:18:10Z")

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### Infos:

- Used Zammad version: 6.2.0-1705920690.db7738e0.jammy
- Used Zammad installation type: package
- Operating system: Ubunut 22.04.3 LTS
- Browser + version: Firefox 122

### Expected behavior:

- Email channel creation successful, but it doesn’t process unread mails. It sees that 2 emails are in, but nothing happens.

### Actual behavior:

- Tickets created by emails of the email account.

### Logs:

 ![grafik](https://community.zammad.org/uploads/default/original/2X/c/cf9c9d01c481b38c72718b9a48e19b689b29d5f2.png)

Dont see any errors in Logs.

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### Author: ![ryrun](https://community.zammad.org/user_avatar/community.zammad.org/ryrun/32/8374_2.png) [@ryrun](https://community.zammad.org/u/ryrun)
#### Post date: [January 24, 2024, 6:06pm UTC](https://community.zammad.org/t/email-fetch-problem-no-tickets-zammad-6-2-0/13203/2 "2024-01-24T18:06:32Z")

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Ok, seems my complex construct with DavMail and Shared Mailbox seems not working in Zammad. It’s working fine in Thunderbird. I’ve changed the mailbox type to normal mailbox on our Exchange Server. Enabled IMAP service and its working now.

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### Author: ![system](https://community.zammad.org/uploads/default/original/1X/5c5afaea2d23f811dbec33cd4edb02fa29d3262f.png) [@system](https://community.zammad.org/u/system)
#### Post date: [January 31, 2024, 6:06pm UTC](https://community.zammad.org/t/email-fetch-problem-no-tickets-zammad-6-2-0/13203/3 "2024-01-31T18:06:54Z")

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