Email Account showing blank

[chirag]

Infos:

• Used Zammad version: 4.1.x
• Used Zammad installation type: package
• Operating system: Centos-7
• Browser + version: Chrome

Expected behavior:

After add this command from the “Rails console” :- “Channel.create(area: ‘Email::Account’, options: { inbound: { adapter: ‘null’, options: {} }, outbound: { adapter: ‘sendmail’ } }, active: true, preferences: { editable: false }, updated_by_id: 1, created_by_id: 1)”

In zammad email channel showing blank, not showing “New” button.

After that i added one channel but still not showing anything

Actual behavior:

Steps to reproduce the behavior:

[MrGeneration]

User now also posted on Github…

New Email Account button not present

[chirag]

He just informed you ask zammad community.

[chirag]

I didn’t find solution
when i create outbound email using following command
rails r “Channel.create(area: ‘Email::Account’, options: { inbound: { adapter: ‘null’, options: {} }, outbound: { adapter: ‘smtp’, options: { host: ‘10.10.8.48’, port: 25, user: ‘chirag_darji@musikaar.com’, password: ‘CDp@ssw0rd2020’ } } }, active: true, preferences: { editable: false }, updated_by_id: 1, created_by_id: 1)”

but outbound not reflecting in email section.

[chirag]

Resolved issue…

Solution Steps.

1)- Going to psql database in zammad
2)- SELECT * FROM channels;

if showing multiple record in Email channels then you can remove remove all record expect one

After that restart zammad services and check it

[MrGeneration]

@chirag

Solution Steps.

1)- Going to psql database in zammad
2)- SELECT * FROM channels;

if showing multiple record in Email channels then you can remove remove all record expect one

Dear future anon finding this thread because of some search magic

Please note that above “solution” is not a supported nor suggested solution.
Never manually fiddle within Zamamds databases, you’ll shoot in your own feet.

Instead, use rails console and Channel.find(<ID-of-evil-channel>).destroy if you have to.

@chirag

when i create outbound email using following command
rails r “Channel.create(area: ‘Email::Account’, options: { inbound: { adapter: ‘null’, options: {} }, outbound: { adapter: ‘smtp’, options: { host: ‘10.10.8.48’, port: 25, user: ‘X’, password: ‘X’ } } }, active: true, preferences: { editable: false }, updated_by_id: 1, created_by_id: 1)”

The command you were looking for looks like this:

Channel.create(area: 'Email::Account', options: { inbound: { adapter: 'null', options: {} }, outbound: { adapter: 'smtp', options: {host: "XXX", user: "XXX", password: "XXX", port: "587"} } }, active: true, preferences: { editable: false }, updated_by_id: 1, created_by_id: 1)