Edit Agent Ticket form

Technical assistance
1

Hello,

I would like to edit the “agent ticket create” view.
My goal is to disable the UserOrganisationSearch dropdown box, so that instead of a selection
the agent just creates tickets under his own id, like it’s on the customer ticket create page.

I know that the “Title”-Input and “UserOrganisationSearch-Box” is placed at “ticket-form-top”.

in agent_ticket_create.coffee at about line 294 the controller form is created.

it’s nearly identical to the customer_ticket_create.coffee script.

my question is: where is the check, that decides if there is a search box or not?
i guess at some point there must be an additional check for ‘ticket.agent’ or ‘ticket.customer’.

  • Used Zammad version: 2.6
  • Used Zammad installation source: package
  • Operating system: ubuntu 16.04
  • Browser + version: ie11
2

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