E-Mail with password to new created Users


  • Used Zammad version: 3.4
  • Used Zammad installation source: APT
  • Operating system: Ubuntu 18.04
  • Browser + version: Chrome, Firefox, Vivaldi, IE

Expected behavior:

  • If i create a new User on admin gui he should get an mail with his password / or link to set a password.

Actual behavior:

  • No email will be sent

Steps to reproduce the behavior:

  • Create new user -> no Mail
  • Mails are working (new ticket, reply to ticket, password reset, …)

You can ask your user to send a mail to your zammad instance, this will create a ticket and the user as a costumer, they will be notified by mail and can already set for a password at your zammad-instance.com/#password_reset

While they set their password you can already edit that user’s permissions/role, so when they login for the first time they will already be an agent.

If you don’t want this way, you can set a trigger to send an email when your admin creates a new user.

1 Like

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.