Title: e-mail signatures should be removed if possible
- What is your original issue/pain point you want to solve?
When including previous content of the ticket in the ticket reply (we turned on this option) the signature of the client/customer is not removed from the content.
- Which are one or two concrete situations where this problem hurts the most?
When the ticket gets long, there’s a lot of redundant lines at the bottom of quoted and re-quoted lines of the signature of the customer. Most e-mail clients do remove the signature when it is formatted like:
--
This is the signature
line
line
The basic rule is a line matching regex: ‘^–$’ delineates the signature of an e-mail, everything below this line and including the – should be removed when replying.
(We also noticed that the – is not added by zammad when including the signature, which is perhaps a different issue, that you need to know and add it to each signature that you define in zammad)
section 4.3 describes this convention
- Why is it not solvable with the Zammad standard?
I think this is not configurable?
- What is your expectation/what do you want to achieve?
I’d like zammad to behave more like an e-mail client with respect to dealing with signatures. And zammad being aware of this usenet convention from the previous century
We are just starting to use zammad (self hosted, version 6.3.1-1719208095.8ca3e48a.noble, with about 13 people to various degrees handling tickets. (level 1 and level 2,3,4 support)
Cheers
/Simon