E-Mail notofication for users without login-data (group account)

Hello Together

I have a question about an email notification.
We have created a group with several users. On a PC, one of the users logs in with the group user profile. All users of this group can then open, read and edit all tickets.
Now my question:

  • When a ticket comes in, one of the team assigns the ticket to a user. How and where can I turn on email notification so that the specific user gets a notification?
    The user do not have login-data, but are listed in the system with their name and email.

Thank you for the assistance.

  • Used Zammad version: Zammad version 5.2.3
  • Used Zammad installation type: (source, package, docker-compose, …)
  • Operating system:
  • Browser + version:

Expected behavior:

Actual behavior:

Steps to reproduce the behavior:

I think a trigger is what you are looking for.



Many thanks Sal. I will try to set it up.