E-mail Content When Agent reply

Technical assistance
#1

Hello,

If the agent reply to a ticket via zammad web interface the customer is receiving mail that the ticket was updated I want to include what the agent has wrote in his mail.

Regards

Infos:

Important:
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  • Used Zammad version:
  • Used Zammad installation source: (source, package, …)
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Expected behavior:

Actual behavior:

Steps to reproduce the behavior:

#2

Hey @mhashem,

you could probably build a trigger for that using #{article.body_as_html} in the email body.

cheers

#3

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