E-mail Content When Agent reply


If the agent reply to a ticket via zammad web interface the customer is receiving mail that the ticket was updated I want to include what the agent has wrote in his mail.



If you are a Zammad Support or hosted customer and experience a technical issue, please refer to: support@zammad.com using your zammad-hostname / or company contract.

  • Used Zammad version:
  • Used Zammad installation source: (source, package, …)
  • Operating system:
  • Browser + version:

Expected behavior:

Actual behavior:

Steps to reproduce the behavior:

Hey @mhashem,

you could probably build a trigger for that using #{article.body_as_html} in the email body.


This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.